Refund policy

REFUND AND RETURNS POLICY

If you are not 100% satisfied with your products,, you can choose to exchange for the full value of your original purchase or receive a full refund.  Please contact hello@vitis.com.au for all product feedback.

We accept returns for damaged and/or broken wine bottles. You can choose to exchange for the full value of your original purchase or receive a full refund.

You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault, we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.